INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we ensure that all product photos are professionally taken to match the actual item as closely as possible. What you see is what you get.

Where can I view my sales receipt?

You can find your sales receipt in the order confirmation email or by logging into your account and viewing your order history.

How can I track my order?

You can track your order from the "My Account" page after logging in.

Can I return or exchange an item?

Yes, within 14 days of receiving your order, as long as the item is unused.

Do you deliver to all governorates?

Yes, we ship across all governorates in Egypt.

What payment methods are available?

You can pay with cash on delivery or by Visa card.

How long does delivery take?

Usually between 2 to 5 business days depending on your location.

INFORMATION ABOUT US

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